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A temporary glitch prevented the company from confining the scooters to the agreed-upon center city area of operation, but once the geofencing function is corrected, the scooters will be back.

  Electric Scooter Contact Info
  You must download one of the apps Spin or VeoRide to set up rental info or to file a complaint about a scooter. Each scooter also has a phone number on it that you can call for issues.
  Electric Scooter FAQ's
  Learn where to find a scooter, how to rent, where to ride, age requirements and more on our FAQs page.
  Electric Scooter Map
  Scooters must be ridden in the streets and are not allowed on sidewalks or greenways. Scooters can be ridden on many downtown streets but not currently on Market Square, Cumberland Ave. or Henley Bridge. Also, scooters are not to be ridden on the interstate. Click here to view a map of available and restricted areas.
On March 20, 2019, the City of Knoxville launched the electric scooter pilot program with the first of two companies selected through a competitive process. 

Zagster, which operates the existing Pace bike sharing program, launched with Spin scooters in preparation for the many outdoor events across the City this Spring.

VeoRide, the additional company selected from the review process, will be launching in the coming weeks.

Both companies are the first electric scooter sharing companies to provide services following a moratorium by the City, allowing time to review best practices and provide some guidance for a program.

“We have taken our time to learn from other cities and feel we have selected two companies that will be flexible and responsive to the needs of Knoxville,” said Mayor Madeline Rogero.

Initially, the electric scooters will be staged across downtown and major residential and commercial corridors. 

“We’ve seen amazing success with Pace Bike Share and anticipate scooters to be welcomed by our community with similar excitement,” said Kim Bumpas, President of Visit Knoxville.

SPIN ScooterPer the pilot program rules and city ordinances, electric scooters must be ridden in the streets and are not allowed on sidewalks or greenways. Electric scooters will be treated similar to bicycles ridden on City roads.

All of the details around the operations of the pilot program will be subject to change as the program evolves.

The scooters can be ridden on many downtown streets, but not currently on Market Square, Cumberland Avenue, or Henley Bridge. 

A map of where electric scooters are permitted is provided via the Spin App. If a rider approaches the border of the approved area, the scooter will provide a warning to turn around or change direction or slow to a stop.

Riders must be eighteen (18) years of age, or 13-17 with adult permission and supervision. A valid identification indicating age will be required to rent a scooter.

Scooters can travel at a maximum of 15 mph, but speeds may be lowered or restricted remotely based on special events. 

Currently, scooter availability is from 7 a.m. to 9 p.m. daily, and dependent on the weather and City events. Rain, or the threat of rain, may make rentals unavailable.

Spin and VeoRide will each provide 250 electric scooters, initially, and will adjust supply based on demand.

Scooters should be parked upright and out of the way of pedestrians or moving vehicles. Possible locations include adjacent to shared bike stations or public bicycle racks.

The companies are responsible for moving and restaging the scooters throughout the day as well as recharging.

Individuals who misuse a scooter or park the scooter in a position that impedes pedestrian, bicycle, or motor vehicle traffic may be fined or ticketed.  

The pilot program is for one year which can be renewed. The City, or the companies, may end the pilot agreement with 30 days’ notice.