Performance Measures

311 Director

Russ Jensen
311Office@knoxvilletn.gov
(865) 215-4311

400 Main St., Room 311
Knoxville, TN 37902

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MONTHLY REPORTS OF 311 SERVICE REQUESTS


Service Requests for March 2018

Reports in PDF format
2018

April 2018 [PDF]
March 2018 [PDF]
February 2018 [PDF]
January 2018 [PDF]

2017

Fourth Quarter of 2017 [PDF]
December 2017 [PDF]
November 2017 [PDF]
October 2017 [PDF]
Third Quarter of 2017 [PDF]
September 2017 [PDF]
August 2017 [PDF]
July 2017 [PDF]
Second Quarter of 2017 [PDF]
June 2017 [PDF]
May 2017 [PDF]
April 2017 [PDF]
Category Total Cases % On Time
Daily Service & Repairs
Public Service 394 91.10%
Solid Waste 532 86.70%
Infrastructure: Engineering
Traffic 112 79.20%
Civil 14 100.00%
Stormwater 77 90.90%
Property Maintenance, Zoning, Permitting, & Enforcement
Building Inspections/Zoning 75 72.00%
Municipal Court 135 96.30%
Codes Enforcement 957 97.80%
Parks & Recreation
Parks & Recreation 17 100.00%
TOTAL SERVICE REQUESTS 2,531 91.00% *

*As of 05/01/2018 there are still 94 total service requests open for the month of March

COLOR KEY:
Above Standard Average Needs Improvement


Top 5 Service Requests Received in March 2018


Service Request Category Total Number Average Days Open
Codes Enforcement: Lot Complaint 794 14.00
Solid Waste: Missed Trash Pickup 251 4.00
Trash / Recycling Cart Issues 192 3.40
Municipal Court 135 1.40
Courtesy Box / Dumpster 95 51.40


311 Center for Service Innovation Statistics

Statistic Category Statistic Number
Number of Calls 13,053
Average Answer Time 31 Sec.
Grade of Service (Calls answered in 20 sec. or less) 80%