TECHNICAL SUPPORT

Our technical support team is here to assist you with any problems you may encounter. A list of the top site problems and solutions is available below. If this resource doesn't help you, please contact our support team at Tech Support. Include the following information in your e-mail message: A description of your problem, in as much detail as you can. Be sure to tell us what page you experience the problem on, and what you were trying to do. The name and version of your browser and operating system. For example: Browser is Microsoft Internet Explorer 5.5 and Operating System is Windows

Site Problems and Solutions

Printing a Web Page When you print one of our pages with text on it, your printer cuts off the right side. Set your printer to Landscape mode. On the printer window that comes up when you go to print, you will most likely be able to select between Portrait and Landscape. Portrait is the default, but selecting Landscape will orient your page lengthwise so it can hold the entire width. To print a property tax record, use the Printer Friendly link near the top of the Details page. Windows 3.1 You are using Windows 3.1, and our web pages are behaving strangely (searches never finish, etc). Unfortunately, web browsers for Windows 3.1 tend to be old versions that don't support the functionality our site requires. We recommend upgrading to the current version of Windows and then upgrading your browser. AOL You use AOL, and you get a red X instead of certain graphics, or pages aren't changing when they should. Sometimes, the AOL network accidentally starts sending old versions of web pages. This can happen with any web site, and may last several days. Unfortunately, it is beyond our control. Usually, if you wait a day or two, and come back to the site, it will work better. Also, you may be able to work around this problem by closing AOL and reopening it. Check your AOL documentation to see how to clear your browser cache.