Performance Measures

311 Director

Russ Jensen
311Office@knoxvilletn.gov
(865) 215-4311

400 Main St., Room 311
Knoxville, TN 37902

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MONTHLY REPORTS OF 311 SERVICE REQUESTS


Service Requests for June 2018

Reports in PDF format
2018

June 2018 [PDF]
May 2018 [PDF]
April 2018 [PDF]
March 2018 [PDF]
February 2018 [PDF]
January 2018 [PDF]

2017

December 2017 [PDF]
November 2017 [PDF]
October 2017 [PDF]
September 2017 [PDF]
August 2017 [PDF]
July 2017 [PDF]
June 2017 [PDF]
May 2017 [PDF]
April 2017 [PDF]
Category Total Cases % On Time
Daily Service & Repairs
Public Service 608 96.10%
Solid Waste 661 98.80%
Infrastructure: Engineering
Traffic (includes streetlights) 340 86.30%
Civil 26 100.00%
Stormwater 60 88.30%
Property Maintenance, Zoning, Permitting, & Enforcement
Building Inspections/Zoning 62 80.30%
Municipal Court 165 96.40%
Codes Enforcement 1,736 99.50%
Parks & Recreation
Parks & Recreation Maintenance 32 59.40%
TOTAL SERVICE REQUESTS 3,866 96.60% *

*As of 07/20/2018 there are still 160 total service requests open for the month of June

COLOR KEY:
Above Standard Average Needs Improvement


Top 5 Service Requests Received in June 2018


Service Request Category Total Number Average Days Open
Codes Enforcement: Lot Complaint 1,554 14.60
Trash / Recycling Cart Issues 291 2.00
Solid Waste: Missed Trash Pickup 267 2.20
Streetlight Repair / Replace 184 19.00
Municipal Court 165 1.60


311 Center for Service Innovation Statistics

Statistic Category Statistic Number
Number of Calls 13,959
Average Answer Time 39 Sec.
Grade of Service (Calls answered in 20 sec. or less) 77%