Performance Measures

311 Director

Russ Jensen
311Office@knoxvilletn.gov
(865) 215-4311

400 Main St., Room 311
Knoxville, TN 37902

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MONTHLY REPORTS OF 311 SERVICE REQUESTS


Service Requests for November 2019

Reports in PDF format
2019

November 2019 [PDF]
October 2019 [PDF]
September 2019 [PDF]
August 2019 [PDF]
July 2019 [PDF]
June 2019 [PDF]
May 2019 [PDF]
April 2019 [PDF]
March 2019 [PDF]
February 2019 [PDF]
January 2019 [PDF]

2018


December 2018 [PDF]
November 2018 [PDF]
October 2018 [PDF]
September 2018 [PDF]
August 2018 [PDF]
July 2018 [PDF]
June 2018 [PDF]
May 2018 [PDF]
April 2018 [PDF]
March 2018 [PDF]
February 2018 [PDF]
January 2018 [PDF]

2017

December 2017 [PDF]
November 2017 [PDF]
October 2017 [PDF]
September 2017 [PDF]
August 2017 [PDF]
July 2017 [PDF]
June 2017 [PDF]
May 2017 [PDF]
April 2017 [PDF]
Category Total Cases % On Time
Daily Service & Repairs
Public Service 215 96.10%
Solid Waste 685 94.60%
Infrastructure: Engineering
Traffic (Majority streetlights) 278 67.40%
Civil 10 100.00%
Stormwater 59 94.90%
Property Maintenance, Zoning, Permitting, & Enforcement
Building Inspections / Zoning 43 88.40%
Municipal Court 103 86.40%
Codes Enforcement 881 99.20%
Parks & Recreation
Parks & Recreation Maintenance 19 57.90%
TOTAL SERVICE REQUESTS 2,455 92.70% *

*As of 12/21/19 there are still 89 total service requests open for the month of November

COLOR KEY:
Above Standard Average Needs Improvement


Top 5 Service Requests Received in October 2019


Service Request Category Total Number Average Days Open
Codes Enforcement: Lot Complaint 756 14.9
Trash Pickup Missed 316 2.3
Trash / Recycling Cart Issue 278 2.3
Street Light Maintenance 161 24.6
Municipal Court 103 2.2


311 Center for Service Innovation Statistics

Statistic Category Statistic Number
Number of Calls 10,672
Average Answer Time 32 sec.
Average Length of Call 116 sec.