Performance Measures

311 Director

Russ Jensen
311Office@knoxvilletn.gov
(865) 215-4311

400 Main St., Room 311
Knoxville, TN 37902

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MONTHLY REPORTS OF 311 SERVICE REQUESTS


Service Requests for December 2018

Reports in PDF format
2018

December 2018 [PDF]
November 2018 [PDF]
October 2018 [PDF]
September 2018 [PDF]
August 2018 [PDF]
July 2018 [PDF]
June 2018 [PDF]
May 2018 [PDF]
April 2018 [PDF]
March 2018 [PDF]
February 2018 [PDF]
January 2018 [PDF]

2017

December 2017 [PDF]
November 2017 [PDF]
October 2017 [PDF]
September 2017 [PDF]
August 2017 [PDF]
July 2017 [PDF]
June 2017 [PDF]
May 2017 [PDF]
April 2017 [PDF]
Category Total Cases % On Time
Daily Service & Repairs
Public Service 294 87.80%
Solid Waste 579 98.10%
Infrastructure: Engineering
Traffic (includes streetlights) 470 91.70%
Civil 14 100.00%
Stormwater 53 84.90%
Property Maintenance, Zoning, Permitting, & Enforcement
Building Inspections / Zoning 38 86.80%
Municipal Court 116 91.40%
Codes Enforcement 649 96.00%
Parks & Recreation
Parks & Recreation Maintenance 14 100.00%
TOTAL SERVICE REQUESTS 2,333 94.30% *

*As of 01/22/2019 there are still 155 total service requests open for the month of December

COLOR KEY:
Above Standard Average Needs Improvement


Top 5 Service Requests Received in December 2018


Service Request Category Total Number Average Days Open
Codes Enforcement: Lot Complaint 530 16.1
Streetlight Repair / Replace 493 11.6
Trash Pickup Missed 266 1.9
Trash / Recycling Cart Issue 195 2.0
Municipal Court 116 1.7


311 Center for Service Innovation Statistics

Statistic Category Statistic Number
Number of Calls 10,740
Average Answer Time 31 Sec.
Grade of Service (Calls answered in 20 sec. or less) 80%