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BUSINESS GUIDE TO CITY OF KNOXVILLE DEPARTMENTS
CITY OF KNOXVILLE ORGANIZATIONAL CHART
http://www.cityofknoxville.org/downloads/cityorgchart.pdf
OFFICE OF BUSINESS SUPPORT
http://www.cityofknoxville.org/business

The successful recruitment, retention and expansion of businesses are priorities for Mayor Rogero and her administration. The Mayor created the Office of Business Support to help the business community navigate city regulations, policies and departments, making it easier to do business in Knoxville.

Patricia Robledo, Business Liaison
City of Knoxville Office of Business Support
City County Building
400 Main St. - Room 660B
Knoxville, TN 37902
Phone: 865-215-3155
Email: probledo@cityofknoxville.org
BUSINESS TAX LICENSE/TAX OFFICE
http://www.cityofknoxville.org/finance/bizlicense.asp

State law requires that all businesses (with exceptions for certain professions, manufacturers, and certain disabled persons) inside the city of Knoxville have both city and county business licenses. Please be advised that the purchase of a City of Knoxville or Knox County business license does not authorize you to violate the zoning requirements or relieve you of permit requirements by the Office of Inspections. Other permits found in the Business Tax License/Tax Office website are: Add Business Partner Affidavit, Amusement Tax Report, Beer Permit, Garage Sale Permit, Going Out of Business Sale Permit, Hotel Occupancy Privilege Tax Form, Out of State Contractor Forms, Vendor License Permit, Wholesale Alcohol Beverage Dealers Monthly Report and Dog in Patios Permit.

Doti Martin
City of Knoxville Business License/Tax Office
Department of Finance and Accountability, Business Tax Section
City County Building
400 Main St. - Suite 450
Knoxville, TN 37902
Phone: 865-215-2083
PLANS REVIEW / PERMITTING / INSPECTIONS
http://www.cityofknoxville.org/plansreview

This office is responsible for the review, permitting, licensing and inspection of all construction projects within the City of Knoxville and consists of Plans Review, Building Inspections, Electrical Inspections, Signs and Zoning Inspections, Mechanical/Gas Inspections and Plumbing Inspections.

Tom Reynolds, Deputy Director
City of Knoxville
City County Building
400 Main St. - Suite 505
Knoxville, TN 37902
Phone: 865-215-2999
Email: treynolds@cityofknoxville.org

Permitting and Plans Reviews questions
Chevelle Lewis
865-215-2626

Building Code questions
Marty Clay
865-215-3094

Electrical Code questions
Ernie Broome
865-215-2998

Gas, Mechanical or Plumbing questions
Roy Branch
865-215-2997
Zoning questions
Anita Cash
865-215-4473

Sign Inspection questions
Scott Brenneman
865-215-2993

Engineering questions
865-215-2608
FIRE PREVENTION BUREAU (FIRE CODES & INSPECTIONS)
http://www.cityofknoxville.org/kfd/codes.asp

All building plans are reviewed for compliance with the National Fire Protection
Association and all construction must be inspected and approved. Headed by the City's Fire Marshal, this office performs all of the following services: Enforces all state and local codes involving fire safety and prevention, reviews all plans, performs inspections for all new construction and remodeling of buildings, monitors special vents for cooking, tents and large public gatherings and much more.

Capt. Donald M. Partin Jr., CFPS
Deputy Fire Marshal
City of Knoxville Fire Dept. Fire Marshal's Office
City County Building
400 Main St. - Suite 403
Knoxville, TN 37902
Phone: 865-215-2283

STORMWATER ENGINEERING DEPARTMENT
http://www.cityofknoxville.org/engineering/stormwater

This office is responsible for the review, permitting, and inspection of all site development projects; review, and approval of all administrative and final plats; maintaining the ward map and records; Street lighting, Investigating water quality and quantity requests; and administering the NPDES permit within the City of Knoxville. Additionally, this office consists of Plans Review, Development Inspections, Water Quality/Quantity, and Technical Services. This office issues Site Development Permits, Special Pollution Abatement Permits, and ROW Permits. Access the Stormwater Division web page to find links to the Best Management Practices Manual, Land Development Manual, Stormwater and Street Ordinance, Flood Damage and Protection Ordinance, plan details, and other development related information.

Brent Johnson P.E., R.L.S.
Engineering Planning Chief
Phone: 865-215-2148
Email: bjohnson@cityofknoxville.org

POLICY & REDEVELOPMENT DEPARTMENT
http://www.cityofknoxville.org/policy

The Department of Policy & Redevelopment's mission is to enhance the climate for quality growth through the strategic development of incentives and the involvement of appropriate organizations, individuals, and the public in the policymaking process. The Department aggressively pursues creative methods to leverage city economic resources to help realize this commitment to quality growth.

City County Building
400 Main St. - Room 655
Knoxville, TN 37902

Bob Whetsel, Director of Redevelopment
865-215-2543
bwhetsel@cityofknoxville.org

Dawn Michelle Foster, Deputy Director of Redevelopment
865-215-2607
dmfoster@cityofknoxville.org

Anne Wallace, Cumberland Avenue Project Manager
865-215-2644
awallace@cityofknoxville.org
Rick Emmett, Downtown Coordinator
865-215-3837
remmett@cityofknoxville.org

Susanna Sutherland, Sustainability Program Manager
865-215-4430
ssutherland@cityofknoxville.org
COMMUNITY DEVELOPMENT DEPARTMENT
http://www.cityofknoxville.org/development

Community Development administers a variety of programs geared toward the revitalization of Knoxville's low-to-moderate income neighborhoods. In order for resources to have the greatest impact, the Department targets its programs to strategy areas that are selected periodically. Programs available to businesses include the Facade Improvement Program and the Empowerment Zone Business Expansion Loan Program (BELP).

Becky Wade, Director
City County Building
400 Main St. - Room 532
Knoxville, TN 37902
Phone: 865-215-2865
Email: bwade@cityofknoxville.org

OFFICE OF NEIGHBORHOODS
http://www.cityofknoxville.org/neighborhoods

Businesses looking to set up shop in a particular neighborhood and especially businesses needing a zoning change, use-on-review or other regulatory approvals to be able to develop property in or near a residential neighborhood are encouraged to contact the impacted neighborhood, business and professional organizations to establish communication and a good relationship from the start. If it is not clear which organization represents the neighborhood you are concerned about, or if you wish to be sure that you are contacting all the resident groups that might claim impact from your project, please contact:

David D. Massey, Neighborhood Coordinator
Phone: 865-215-3232
Email: dmassey@cityofknoxville.org

Click here to view the Knoxville Neighborhood Directory

DISABILITY RESOURCES
http://www.cityofknoxville.org/development/ada.asp

Understand that, when a business is built or renovated, it must comply with the 2010 ADA Standards. To view a guide that will assist small business owners in understanding how this new regulation applies to them please visit http://www.ada.gov/regs2010/smallbusiness/smallbusprimer2010.pdf.

Stephanie Brewer Cook
Disability Services Coordinator
Room 515, City County Building
865-215-2120
TTY: 865-215-4581
Email: scook@cityofknoxville.org
311 CENTER
http://www.cityofknoxville.org/311

311 is Knoxville's phone number. Knoxville's 311 receives approximately 250,000 calls per year and is one of the most cost efficient centers in the country while consistently receiving high marks for customer service. Dial 3-1-1 to access information about services provided by the City.

Russ Jensen, Director 311 Call Center
Phone: 865-215-4311
Email: rjensen@cityofknoxville.org

PURCHASING DIVISION
http://www.cityofknoxville.org/purchasing

The policy of the Purchasing Division is to achieve the highest degree of open, free market competition when soliciting pricing and/or proposals. All quotes, bids and/or proposals shall receive equal, fair and non-preferential treatment throughout the entire procurement process.

City of Knoxville Purchasing Division
City County Building
400 Main St. - Room 667
Knoxville, TN 37902
Phone: 865-215-2070
Email: purchasing@cityofknoxville.org

The City's Small Business Specialist is also available to assist small, minority, and women-owned businesses through the procurement process.

Sherry Bennett, Small Business Specialist
Phone: 865-215-2293
Email: sbennett@cityofknoxville.org

EQUAL BUSINESS OPPORTUNITY PROGRAM (EBOP)
http://www.cityofknoxville.org/eqbusop

It is the policy of the City to provide minorities, women and small businesses equal opportunity for participation in all aspects of the City's contracting and procurement programs, including but not limited to construction, development projects, procurement, professional services, and lease agreements. Our Mission is to provide: "A broader vision for financial inclusion of Minority, Women, and Small Businesses so they reap greater profit opportunities from contracts with the City of Knoxville and other identified entities."

Joshalyn Hundley, Title VI/EBOP Coordinator
City County Building
400 Main St. - Room 654-C
Knoxville, TN 37902
Phone: 865-215-3867
Email: jhundley@cityofknoxville.org
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